Troubleshoot mediacentral3/5/2023 ![]() Identify and deliver Service Improvements aligned to the company’s goals by prioritizing technology initiatives and supporting the evaluation, deployment, and management of current and future technologies Provide 2nd line desk side support services to NBCUniversal International and CNBC on all supported technologies including Windows or Mac hardware and various mobile technologies ![]() Support Sydney IT infrastructure - facilities, storage, server hardware/software, data centre operations, disaster recovery/BCP and service desk Maintains a keen interest in new technology trends and platforms Positive thinker, takes initiatives and has a "can do" attitudeīasic knowledge on Windows/Office Suite 2010+Įxperience in communicating with users face to face and over the phoneĪbility to prioritize tasks and objectives with minimal supervisionĪbility to work in a team and be a team player > 2 years' experience in managing and supporting Windows client and server infrastructure > 2 years' experience in an investment banking environment Strong communication and written skills ( 2 years customer service experience as a minimum) change management, incident management, cable management, TSS, information security ![]() Support telecom/audio/visual infrastructure and servicesĭistribute and deploy system enhancements and updatesĬoordinate and conduct regular attestation reviews as per global policies and proceduresĪdminister, manage and resolve requests/incidents relating to Wintel front and backend infrastructureĪdheres to standards, policies and best practice e.g. Maintain and produce system documentationĭeploy and distribute software/platform enhancements User Account provisioning & access managementĬommunicate to users relating to IT Incidents/Outages and changesĬonduct reviews relating to applications/systems accessīackup monitoring and systems management/maintenance Provide 1st /2nd level Support on IT requests/incidents Manage and resolve requests/support tickets Strong interpersonal skills, as well as excellent written and verbal communication skills ITIL Foundations (v2011, v3, or v2) certification preferred Strong understanding of Active Directory / Group PolicyĮxperience with Exchange administration (Office 365) preferred Strong knowledge of the Microsoft Product Line, including Office and Windows Two year Information Technology or related degree required, Bachelor degree preferredĮxperience with ticketing systems. Responsible for documenting installation and support procedures Participate in projects and ad hoc duties as required Serve as an escalation point for Service Desk support functions Partner with members of the business and support teams to improve technical knowledge information sharing Research problems and questions utilizing available information and resources to diagnose and resolve hardware, software and system issues Support of employees working in home office environments via Cisco Anyconnect VPN Client Installation, configuration, maintenance and troubleshooting of existing workstation environments including imaging and complete system setups Perform end user technical support for office and remote personnel to ensure prompt restoration of service on a variety of systems and applications Provide a quick response to all assigned trouble tickets, while exceeding internal expectations for responsiveness, quality of solution and customer serviceĭisplays a superior customer service orientation in every interaction with end users, strong analytical and problem solving skills resulting in first-time resolution and excellent organizational skills with the ability to manage multiple tasks and priorities during peak volume times
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